Travel Alerts
Updated: 20 November 2025
Background
Indonesia’s Mount Semeru, the highest peak on Java island, has erupted, blanketing several villages with falling ash, prompting evacuations and aviation alerts, leading authorities to raise the alert to the highest level.
Travel Advisory
Local authorities around Mount Semeru have implemented strict safety measures due to the ongoing volcanic activity.
Indonesian authorities have:
Travellers should avoid non-essential travel to areas surrounding Mount Semeru and follow all instructions issued by Indonesian emergency services. Conditions may change rapidly, and further restrictions could be implemented with little notice.
Important Policy Information
Our policies do not provide cover for losses arising from events or circumstances that were known or reasonably foreseeable at the time of purchasing your policy, including natural events that had already occurred or were actively ongoing. This alert serves as notification that the Volcano Eruption is a known event, and any related claims may not be eligible for cover if your policy was purchased after the event or while it was active.
All other terms, conditions, limits, and exclusions in your policy continue to apply. Please refer to the Product Disclosure Statement (PDS) for full details.
Need to Make a Claim?
You can submit a claim online or contact our Claims Team directly for prompt assistance.
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