Travel Alerts
Updated: 6 August 2025
Background
Mount Lewotobi Laki-Laki has been erupting intermittently since late 2023, with major eruptions recorded in March, June, and again on 7 July 2025. The July eruption sent ash plumes over 18 km into the atmosphere, prompting the highest alert level, widespread evacuations, and significant air traffic disruptions. This marks one of the volcano’s most intense and prolonged periods of activity in recent years.
Travel Advisory
Travellers are strongly advised to monitor official travel warnings and local authorities’ instructions. Air travel to and within parts of Indonesia may continue to be affected.
Important Policy Information
Our policies do not provide cover for losses arising from events or circumstances that were known or reasonably foreseeable at the time of purchasing your policy, including volcanic eruptions that had already occurred or were actively ongoing.
This alert serves as notification that Mount Lewotobi’s eruption is a known event, and any related claims may not be eligible for cover if your policy was purchased after the event or while it was active.
All other terms, conditions, limits, and exclusions in your policy continue to apply. Please refer to the Product Disclosure Statement (PDS) for full details.
Need to Make a Claim?
You can submit a claim online or contact our Claims Team directly for prompt assistance.
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