At ReadySet Insurance, we understand that life doesn't always go as planned. If you're facing personal hardships or situations that make managing your insurance more challenging, we're here to provide extra care, time, and flexibility.
We consider a customer to be vulnerable if they're experiencing challenges that may affect their ability to engage with us effectively. These situations could include:
• Financial hardship
• Serious illness or disability
• Mental health challenges
• Language or literacy barriers
• Domestic or family violence
• Life events like grief, job loss, or trauma
We're committed to treating all customers with fairness, dignity, and respect — and that includes being responsive and compassionate when someone needs a little more support.
Your safety is our priority. If you're experiencing family or domestic violence, we understand that privacy, security, and sensitivity are critical. Our team is trained to provide support and work with you in a way that prioritises your wellbeing.
We follow the definition of family violence outlined in the Family Law Act 1975, which includes behaviour that is violent, threatening, coercive, controlling, or causes fear — including any harm experienced by children in this environment.
If you or someone you care about is in immediate danger, call 000.
For free, 24/7 support, contact 1800RESPECT on 1800 737 732 or visit 1800respect.org.au.
• Ensuring your information is handled confidentially and safely
• Minimising the need for you to repeat your situation
• Appointing a trusted third party to act on your behalf if preferred
• Adjusting how we communicate with you, including how and when
• Applying a compassionate approach to claims and policy management
For more detailed information, you can refer to the Family and Domestic Violence Policy provided by 360 Underwriting Solutions.
| Service | Phone | Website | Support Offered |
|---|---|---|---|
| 1800RESPECT | 1800 737 732 | 1800respect.org.au | 24/7 counselling for domestic and sexual violence |
| Safe Steps | 1800 015 188 | safesteps.org.au | 24/7 crisis support for women and children, legal advice and safe housing |
| Men's Referral Service | 1300 766 491 | mrs.org.au | Support and referral for men experiencing or using violence |
| inTouch Multicultural Centre | 1800 755 988 | intouch.org.au | Support for migrant and refugee communities experiencing family violence |
| Switchboard | 1800 729 367 | switchboard.org.au | LGBTIQA+ peer support and referral service (VIC/TAS) |
We recognise that financial pressures can impact your ability to pay a premium or contribute to an excess when making a claim. If you're experiencing financial hardship, we may be able to support you with tailored solutions, which could include:
• Payment extensions or instalment options
• Temporary holds on recoveries
• Waivers or reductions in excess (on a case-by-case basis)
Please reach out early — our team will work with you to understand your circumstances and find the most appropriate solution.
Tel: 1300 450 440 (Mon–Fri, 9am–5pm AEST)
Email info@readysetinsurance.com.au
For more information, you can refer to the Financial Hardship Policy provided by 360 Underwriting Solutions.
To apply for financial hardship assistance, please complete the Financial Hardship Application Form and submit it to us via email.
ReadySet is committed to making our services inclusive and accessible to everyone — no matter your personal circumstances or communication needs.
If you need help engaging with us, we can adjust how we communicate and support you in ways that feel more comfortable, including:
• Speaking with you slowly and clearly
• Using plain language in written communication
• Working with translators or support persons
• Allowing someone you trust to communicate on your behalf
• Offering support for customers with hearing, speech, or visual impairments
| Service | Phone | Website | Support Offered |
|---|---|---|---|
| TIS National (Interpreting) | 131 450 | tisnational.gov.au | Government-funded interpreting services |
| National Relay Service | 133 677 | nrschat.nrscall.gov.au | Relay service for those who are deaf or speech/hearing impaired |
There are also many helpful organisations that offer guidance and counseling across a wide range of personal challenges:
| Organisation | Phone | Website | Support Offered |
|---|---|---|---|
| Beyond Blue | 1300 224 636 | beyondblue.org.au | Mental health support 24/7 |
| Lifeline | 13 11 14 | lifeline.org.au | Crisis and suicide prevention support |
| QLife | 1800 184 527 | qlife.org.au | Peer support for LGBTIQA+ individuals |
| Counselling Online | 1300 131 340 | counsellingonline.gov.au | Drug and alcohol counseling services |
If you feel your personal situation means you could benefit from a little extra care, we’re here to help. You don’t need to share everything — just let us know if there’s anything we should consider when assisting you with your policy, a claim, or any part of your journey with us.
You can ask to register as a vulnerable customer at any time.
Contact our Customer Care Team
Tel: 1300 450 440 (Mon–Fri, 9am–5pm AEST)
Email info@readysetinsurance.com.au
We’ll always handle your request with empathy, respect, and confidentiality. Our team is trained to listen, support, and adapt our service to suit your needs — whether that’s through flexible communication, third-party involvement, or additional time and explanation.
And if we’re not the right people to help, we’ll do our best to help you understand what other support options may be available to you — because sometimes pointing you in the right direction can make all the difference.
You’re not alone. We're Ready when you need us.
